Rental Policies

We require a 30% pre-payment to secure rental items. Pre-payments are non-refundable. A valid credit card is required for all rentals. Payments may be applied to credit card or made by check. Full payment is due 10 days prior to your event unless other arrangements have been agreed upon. Any changes or additions to your reservation are subject to availability.

Delivery and Return
Delivery is available for a fee to a single drop-off location at street level. Additional charges may be applicable for deliveries not on ground level, not easily accessible or outside of normal business hours. All items will be stacked and should be stacked upon pick-up unless other arrangements are made before delivery. Prior to pickup or return, all items should be clean and free of debris.

Loss or Damage
Lessee is responsible for equipment from the time rented to the time returned. Please store equipment in a protected location out of the elements. We do charge for broken, damaged, missing or stolen rental items.

Tent Rental
Please be sure that the tent site is prepared in the following way before our scheduled arrival:

  • Tent site should not be over watered
  • All underground utility lines must be marked
  • Tent site must be clear of vehicles and other obstructions
  • Grass must be mowed before we arrive

In case of a severe weather, tents should not be used as shelter.

Rental Contract
All equipment rentals require a signed Rental Contract and proof of identification. The policies stated here do not supersede the Rental Agreement or any of our other stated rental terms.