When you’re ready to place an order with us, we will ask for a 30% deposit payment to secure your items. This is calculated as 30% of the total order amount at the time you book your order.

We strive to always deliver on the commitments we make, and it’s our policy to never double-book items.  At the time your order is placed, the specific items you requested are removed from our available inventory for the duration of your rental period (as well as a few days afterwards in order to allow time for cleaning and inspection). This prevents us from taking additional orders for these items, resulting in us turning away business. Your deposit payment ensures items are reserved and delivered as promised. Unfortunately, we do not offer refunds of deposit payments.

Thanks for understanding.

The information in this post is provided as a general explanation of our practices is not intended to be all-encompassing. Please be sure to read and understand the terms of your rental contact.