Payment
We require a 30% pre-payment to secure rental items. Pre-payments are non-refundable. A valid credit card is required for all rentals. Payments may be applied to credit card or made by check. Full payment is due 10 days prior to your event unless other arrangements have been agreed upon. Any changes or additions to your reservation are subject to availability.

Delivery and Return
Delivery is available for a fee to a single drop-off location at street level. Additional charges may be applicable for deliveries not on ground level, not easily accessible or outside of normal business hours. All items will be stacked and should be stacked upon pick-up unless other arrangements are made before delivery. Prior to pickup or return, all items should be clean and free of debris.

Loss or Damage
You (the client) are responsible for equipment from the time rented to the time returned. Please store equipment in a protected location out of the elements. We do charge the replacement cost for broken, damaged, missing or stolen rental items.

Glassware, Dishware, and Flatware
Glassware, such as Water Goblets, Wine Glasses, Cocktail Glasses, Champaign Flutes, Coffee Mugs, and other drink/serving glasses are required to be rented by the case (see item descriptions for case quantities). These items will be clean and sanitized, ready for use, when delivered/released to client. The Glassware is packaged in plastic crates, sealed with food-safe plastic wrap. For return, empty all glassware and place them back into to the crates.

Dishware, such as Plates, Bowls, and Saucers are required to be rented in minimum quantiles (see item descriptions for minimums). These items will be clean and sanitized, ready for use, when delivered/released to client. The Dishware will be wrapped in food-safe plastic wrap (typically in bundles of 10) and packaged in milk crates. For return, the Dishware needs to be scraped or wiped clean of all visible food/material (rinsing them if you wish, but it’s not required), and then stacked back in the milk crates lined with a trash bag (provided). Tie the trash bags tightly closed.

Flatware, such as Forks, Knives, Spoons, and Serving Utensils are required to be rented in minimum quantiles (see item descriptions for minimums). These items will be clean and sanitized, ready for use, when delivered/released to client. The Flatware will be packaged in food-safe bags (typically in bundles of 5 or 10 pieces). Please keep in mind, the flatware is sorted by type, with each utensil type packed together; they are not pre-packaged into separate serving sets. One or more bus tubs will be provided. For return, place the soiled flatware into the bus tub(s). In order to prevent tarnishing, we ask that you NOT rinse or soak the silverware. If transporting the soiled flatware, you may slide the bus tub into a trash bag the tie the trash bags tightly closed.

Tent Rental
Please be sure that the tent site is prepared in the following way before our scheduled arrival:

• Tent site should not be over watered
• All underground utility lines must be marked
• Tent site must be clear of vehicles and other obstructions
• Grass must be mowed before we arrive

In case of a severe weather, tents should not be used as shelter.

Rental Contract
All equipment rentals require a signed Rental Contract and proof of identification. The policies stated here do not supersede the Rental Agreement or any of our other stated rental terms.